12 Month fixed-term contract
Job Advert: Customer Care Administrator – Landscaping/Property Factoring Division
12-Month Fixed-Term Contract with the Possibility of Permanent Role
Are you an experienced and enthusiastic Customer Care Administrator looking for an exciting opportunity in Edinburgh? Our highly successful client, with a vibrant and growing Landscaping/Property Factoring division, is seeking a talented individual to join their team on a fixed-term basis of 12 months at their Head Office on the outskirts of Edinburgh. This is an excellent chance to work with a company known for its exceptional working conditions and a reputation for excellence within their industry.
As a Customer Care Administrator, you’ll play a crucial role in ensuring customer satisfaction and efficient operations. Your responsibilities will include:
– Handling incoming calls and emails professionally and with a friendly attitude.
– Assisting with various tasks, such as client invoicing, debt recovery, direct debits, client sales, contractor and supplier payments.
– Keeping the customer care database up-to-date and accurate.
– Logging, following up, and resolving all customer inquiries promptly, with a commitment to escalation when required.
– Assisting with document mailings and maintaining communication with sub-contractors and colleagues.
– Conducting accounts entry and generating reports.
– Compiling customer care and KPI reports to contribute to the success of the division.
– Undertaking general administration duties as required.
Qualifications and Skills:
To be considered for this role, you should possess the following qualifications and skills:
– Previous experience in a customer-facing role.
– Strong administration skills and the ability to work in a well-organized and methodical manner.
– Excellent IT skills, especially in Microsoft Word and Excel.
– Experience working with CPL Property Management software is desirable.
– Exceptional communication skills to engage effectively with customers and colleagues.
How to Apply:
This is an exciting opportunity to join a dynamic team in a thriving organization. The office is easily accessible via public transport, and free parking is available on-site.
If you have the relevant skills and experience and wish to apply for this position, please send your CV as soon as possible.
If you would like to apply for this role please fill in the details below and submit your CV here.