Customer Care Administrator - Edinburgh - 12 month fixed-term contract

12 Month fixed-term contract

Job Advert: Customer Care Administrator – Landscaping/Property Factoring Division

12-Month Fixed-Term Contract with the Possibility of Permanent Role

Are you an experienced and enthusiastic Customer Care Administrator looking for an exciting opportunity in Edinburgh? Our highly successful client, with a vibrant and growing Landscaping/Property Factoring division, is seeking a talented individual to join their team on a fixed-term basis of 12 months at their Head Office on the outskirts of Edinburgh. This is an excellent chance to work with a company known for its exceptional working conditions and a reputation for excellence within their industry.

Key Responsibilities:

As a Customer Care Administrator, you’ll play a crucial role in ensuring customer satisfaction and efficient operations. Your responsibilities will include:

– Handling incoming calls and emails professionally and with a friendly attitude.
– Assisting with various tasks, such as client invoicing, debt recovery, direct debits, client sales, contractor and supplier payments.
– Keeping the customer care database up-to-date and accurate.
– Logging, following up, and resolving all customer inquiries promptly, with a commitment to escalation when required.
– Assisting with document mailings and maintaining communication with sub-contractors and colleagues.
– Conducting accounts entry and generating reports.
– Compiling customer care and KPI reports to contribute to the success of the division.
– Undertaking general administration duties as required.

Qualifications and Skills:

To be considered for this role, you should possess the following qualifications and skills:

– Previous experience in a customer-facing role.
– Strong administration skills and the ability to work in a well-organized and methodical manner.
– Excellent IT skills, especially in Microsoft Word and Excel.
– Experience working with CPL Property Management software is desirable.
– Exceptional communication skills to engage effectively with customers and colleagues.

How to Apply:

This is an exciting opportunity to join a dynamic team in a thriving organization. The office is easily accessible via public transport, and free parking is available on-site.

If you have the relevant skills and experience and wish to apply for this position, please send your CV as soon as possible.